Improving Agile Retrospectives

Helping Teams Become More Efficient

Paperback Engels 2018 9780134678344
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Samenvatting

Improving Agile Retrospectives introduces powerful, concise techniques for leading and participating in retrospectives that move faster and deliver more value. Leading agile coach/trainer Marc Loeffler offers practical, actionable instruction and detailed, results-focused examples, showing how to recognize and overcome the pitfalls often encountered in retrospectives. He shares valuable insights on distributed, solution-oriented, and systemic retrospectives, and offers expert advice on adapting retrospectives to your own unique needs.

Specificaties

ISBN13:9780134678344
Taal:Engels
Bindwijze:Paperback

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Inhoudsopgave

Foreword by Jutta Eckstein&nbsp;&nbsp;&nbsp;&nbsp; xv <br>Preface&nbsp;&nbsp;&nbsp;&nbsp; xix <br> Chapter 1&nbsp; Retrospectives 101&nbsp;&nbsp;&nbsp;&nbsp; 1 <br>1.1 What Is a Retrospective?&nbsp;&nbsp;&nbsp;&nbsp; 1 <br>1.2 New Year’s Eve Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 6 <br>1.3 The Retrospective Phase Model&nbsp;&nbsp;&nbsp;&nbsp; 8 <br>&nbsp;&nbsp;&nbsp; 1.3.1 Phase 1: Set the Stage&nbsp;&nbsp;&nbsp;&nbsp; 9 <br>&nbsp;&nbsp;&nbsp; 1.3.2 Phase 2: Check Hypothesis&nbsp;&nbsp;&nbsp;&nbsp; 12 <br>&nbsp;&nbsp;&nbsp; 1.3.3 Phase 3: Gather Data&nbsp;&nbsp;&nbsp;&nbsp; 13 <br>&nbsp;&nbsp;&nbsp; 1.3.4 Phase 4: Generate Insights&nbsp;&nbsp;&nbsp;&nbsp; 16 <br>&nbsp;&nbsp;&nbsp; 1.3.5 Phase 5: Define Experiments&nbsp;&nbsp;&nbsp;&nbsp; 17 <br>&nbsp;&nbsp;&nbsp; 1.3.6 Phase 6: Closing&nbsp;&nbsp;&nbsp;&nbsp; 19 <br>1.4 Finding Activities for Each of the Phases&nbsp;&nbsp;&nbsp;&nbsp; 22 <br>&nbsp;&nbsp;&nbsp; 1.4.1 Agile Retrospectives Book&nbsp;&nbsp;&nbsp;&nbsp; 23 <br>&nbsp;&nbsp;&nbsp; 1.4.2 Retromat&nbsp;&nbsp;&nbsp;&nbsp; 23 <br>&nbsp;&nbsp;&nbsp; 1.4.3 Retrospective Wiki&nbsp;&nbsp;&nbsp;&nbsp; 24 <br>&nbsp;&nbsp;&nbsp; 1.4.4 Tasty Cupcakes&nbsp;&nbsp;&nbsp;&nbsp; 24 <br>&nbsp;&nbsp;&nbsp; 1.4.5 Gamestorming&nbsp;&nbsp;&nbsp; 25 <br>1.5 The Prime Directive&nbsp;&nbsp;&nbsp;&nbsp; 26 <br> Chapter 2&nbsp; Preparing Retrospectives&nbsp;&nbsp;&nbsp;&nbsp; 31 <br>2.1 Preparation&nbsp;&nbsp;&nbsp;&nbsp; 31 <br>&nbsp;&nbsp;&nbsp; 2.1.1 What Period of Time Should Be Discussed?&nbsp;&nbsp;&nbsp;&nbsp; 31 <br>&nbsp;&nbsp;&nbsp; 2.1.2 Who Should Take Part?&nbsp;&nbsp;&nbsp;&nbsp; 32 <br>&nbsp;&nbsp;&nbsp; 2.1.3 Is There a Topic?&nbsp;&nbsp;&nbsp;&nbsp; 33 <br>2.2 The Right Time, the Right Place&nbsp;&nbsp;&nbsp;&nbsp; 34 <br>2.3 The Right Material&nbsp;&nbsp;&nbsp; 36 <br>&nbsp;&nbsp;&nbsp; 2.3.1 The Right Markers&nbsp;&nbsp;&nbsp;&nbsp; 36 <br>&nbsp;&nbsp;&nbsp; 2.3.2 The Right Sticky notes&nbsp;&nbsp;&nbsp;&nbsp; 37 <br>&nbsp;&nbsp;&nbsp; 2.3.3 The Right Flipchart Paper&nbsp;&nbsp;&nbsp;&nbsp; 38 <br>2.4 Food&nbsp;&nbsp;&nbsp;&nbsp; 39 <br>2.5 The Agenda&nbsp;&nbsp;&nbsp;&nbsp; 40 <br> Chapter 3&nbsp; The First Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 43 <br>3.1 Preparation&nbsp;&nbsp;&nbsp;&nbsp; 43 <br>3.2 Set the Stage: Car Comparison&nbsp;&nbsp;&nbsp;&nbsp; 45 <br>3.3 Gather Data&nbsp;&nbsp;&nbsp; 46 <br>3.4 Generate Insights: 5 Whys&nbsp;&nbsp;&nbsp;&nbsp; 49 <br>3.5 Define Next Experiments: Brainstorming&nbsp;&nbsp;&nbsp;&nbsp; 50 <br>3.6 Closing: ROTI&nbsp;&nbsp;&nbsp;&nbsp; 53 <br> Chapter 4&nbsp; The Retrospective Facilitator&nbsp;&nbsp;&nbsp;&nbsp; 55 <br>4.1 How Do I Become a Good Facilitator?&nbsp;&nbsp;&nbsp;&nbsp; 55 <br>&nbsp;&nbsp;&nbsp; 4.1.1 Respect Different Communication Styles&nbsp;&nbsp;&nbsp;&nbsp; 58 <br>&nbsp;&nbsp;&nbsp; 4.1.2 Paraphrasing&nbsp;&nbsp;&nbsp;&nbsp; 59 <br>&nbsp;&nbsp;&nbsp; 4.1.3 Support Participants&nbsp;&nbsp;&nbsp;&nbsp; 59 <br>&nbsp;&nbsp;&nbsp; 4.1.4 Stacking&nbsp;&nbsp;&nbsp;&nbsp; 60 <br>&nbsp;&nbsp;&nbsp; 4.1.5 Encourage&nbsp;&nbsp;&nbsp;&nbsp; 61 <br>&nbsp;&nbsp;&nbsp; 4.1.6 Feedback Emotion&nbsp;&nbsp;&nbsp;&nbsp; 61 <br>&nbsp;&nbsp;&nbsp; 4.1.7 Intended Silence&nbsp;&nbsp;&nbsp;&nbsp; 62 <br>&nbsp;&nbsp;&nbsp; 4.1.8 Listen for Common Ground&nbsp;&nbsp;&nbsp;&nbsp; 63 <br>&nbsp;&nbsp;&nbsp; 4.2 Visual Facilitation&nbsp;&nbsp;&nbsp;&nbsp; 63 <br>&nbsp;&nbsp;&nbsp; 4.2.1 The 1×1 of Visual Structure&nbsp;&nbsp;&nbsp;&nbsp; 64 <br>4.3 Visual Retrospectives&nbsp;&nbsp;&nbsp;&nbsp; 71 <br>&nbsp;&nbsp;&nbsp; 4.3.1 The Speedboat Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 71 <br>&nbsp;&nbsp;&nbsp; 4.3.2 Trading Cards&nbsp;&nbsp;&nbsp;&nbsp; 74 <br>&nbsp;&nbsp;&nbsp; 4.3.3 Perfection Game&nbsp;&nbsp;&nbsp;&nbsp; 76 <br>&nbsp;&nbsp;&nbsp; 4.3.4 Force Field Analysis&nbsp;&nbsp;&nbsp;&nbsp; 78 <br>&nbsp;&nbsp;&nbsp; 4.3.5 Sources of Inspiration for Visual Facilitation ...80 <br>4.4 Internal or External&nbsp;&nbsp;&nbsp;&nbsp; 81 <br>&nbsp;&nbsp;&nbsp; 4.4.1 Tips for Internal Facilitators&nbsp;&nbsp;&nbsp; 83 <br>&nbsp;&nbsp;&nbsp; 4.4.2 External Facilitators&nbsp;&nbsp;&nbsp;&nbsp; 85 <br>4.5 After the Retro Is Before the Retro&nbsp;&nbsp;&nbsp;&nbsp; 87 <br> Chapter 5&nbsp; From the Metaphor to the Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 91 <br>5.1 The Orchestra Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 93 <br>&nbsp;&nbsp;&nbsp; 5.1.1 Set the Stage&nbsp;&nbsp;&nbsp;&nbsp; 94 <br>&nbsp;&nbsp;&nbsp; 5.1.2 Gather Data&nbsp;&nbsp;&nbsp;&nbsp; 95 <br>&nbsp;&nbsp;&nbsp; 5.1.3 Generate Insights&nbsp;&nbsp;&nbsp;&nbsp; 97 <br>&nbsp;&nbsp;&nbsp; 5.1.4 Define Experiments and Hypothesis&nbsp;&nbsp;&nbsp;&nbsp; 98 <br>&nbsp;&nbsp;&nbsp; 5.1.5 Closing&nbsp;&nbsp;&nbsp;&nbsp; 99 <br>5.2 The Soccer Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 99 <br>&nbsp;&nbsp;&nbsp; 5.2.1 Preparation&nbsp;&nbsp;&nbsp;&nbsp; 100 <br>&nbsp;&nbsp;&nbsp; 5.2.2 Set the Stage&nbsp;&nbsp;&nbsp;&nbsp; 100 <br>&nbsp;&nbsp;&nbsp; 5.2.3 Gather Data&nbsp;&nbsp;&nbsp;&nbsp; 101 <br>&nbsp;&nbsp;&nbsp; 5.2.4 Generating Insights&nbsp;&nbsp;&nbsp;&nbsp; 102 <br>&nbsp;&nbsp;&nbsp; 5.2.5 Define Next Experiments and Hypothesis&nbsp;&nbsp;&nbsp;&nbsp; 102 <br>&nbsp;&nbsp;&nbsp; 5.2.6 Closing&nbsp;&nbsp;&nbsp;&nbsp; 103 <br>5.3 The Train Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 103 <br>&nbsp;&nbsp;&nbsp; 5.3.1 Set the Stage&nbsp;&nbsp;&nbsp;&nbsp; 103 <br>&nbsp;&nbsp;&nbsp; 5.3.2 Gather Data&nbsp;&nbsp;&nbsp;&nbsp; 104 <br>&nbsp;&nbsp;&nbsp; 5.3.3 Generate Insights&nbsp;&nbsp;&nbsp;&nbsp; 105 <br>&nbsp;&nbsp;&nbsp; 5.3.4 Define Experiments and Hypothesis&nbsp;&nbsp;&nbsp;&nbsp; 106 <br>&nbsp;&nbsp;&nbsp; 5.3.5 Closing&nbsp;&nbsp;&nbsp;&nbsp; 107 <br>5.4 The Kitchen Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 107 <br>&nbsp;&nbsp;&nbsp; 5.4.1 Set the Stage&nbsp;&nbsp;&nbsp;&nbsp; 107 <br>&nbsp;&nbsp;&nbsp; 5.4.2 Gather Data&nbsp;&nbsp;&nbsp;&nbsp; 108 <br>&nbsp;&nbsp;&nbsp; 5.4.3 Generate Insights&nbsp;&nbsp;&nbsp;&nbsp; 109 <br>&nbsp;&nbsp;&nbsp; 5.4.4 Define Experiments and Hypothesis&nbsp;&nbsp;&nbsp;&nbsp; 111 <br>&nbsp;&nbsp;&nbsp; 5.4.5 Closing&nbsp;&nbsp;&nbsp;&nbsp; 111 <br>5.5 The Pirate Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 111 <br>&nbsp;&nbsp;&nbsp; 5.5.1 Set the Stage&nbsp;&nbsp;&nbsp;&nbsp; 112 <br>&nbsp;&nbsp;&nbsp; 5.5.2 Gather Data&nbsp;&nbsp;&nbsp;&nbsp; 113 <br>&nbsp;&nbsp;&nbsp; 5.5.3 Generate Insights&nbsp;&nbsp;&nbsp;&nbsp; 114 <br>&nbsp;&nbsp;&nbsp; 5.5.4 Define Experiments and Hypothesis&nbsp;&nbsp;&nbsp;&nbsp; 115 <br>&nbsp;&nbsp;&nbsp; 5.5.5 Closing&nbsp;&nbsp;&nbsp;&nbsp; 116 <br> Chapter 6&nbsp; Systemic Retrospectives&nbsp;&nbsp;&nbsp;&nbsp; 119 <br>6.1 Systems&nbsp;&nbsp;&nbsp;&nbsp; 120 <br>&nbsp;&nbsp;&nbsp; 6.1.1 Static and Dynamic&nbsp;&nbsp;&nbsp;&nbsp; 122 <br>&nbsp;&nbsp;&nbsp; 6.1.2 Complicated and Complex&nbsp;&nbsp;&nbsp;&nbsp; 122 <br>6.2 System Thinking&nbsp;&nbsp;&nbsp;&nbsp; 124 <br>&nbsp;&nbsp;&nbsp; 6.2.1 Causal Loop Diagrams&nbsp;&nbsp;&nbsp;&nbsp; 125 <br>&nbsp;&nbsp;&nbsp; 6.2.2 Current Reality Tree&nbsp;&nbsp;&nbsp;&nbsp; 137 <br>&nbsp;&nbsp;&nbsp; 6.2.3 Limitations of System Thinking&nbsp;&nbsp;&nbsp;&nbsp; 142 <br>6.3 Complexity Thinking&nbsp;&nbsp;&nbsp;&nbsp; 143 <br>&nbsp;&nbsp;&nbsp; 6.3.1 Martie—The Management 3.0 Model&nbsp;&nbsp;&nbsp;&nbsp; 144 <br>&nbsp;&nbsp;&nbsp; 6.3.2 The ABIDE Model&nbsp;&nbsp;&nbsp;&nbsp; 147 <br> Chapter 7&nbsp; Solution-Focused Retrospectives&nbsp;&nbsp;&nbsp;&nbsp; 155 <br>7.1 The Solution-Focused Approach&nbsp;&nbsp;&nbsp;&nbsp; 156 <br>&nbsp;&nbsp;&nbsp; 7.1.1 Problem Talk Creates Problems, Solution Talk Creates Solutions&nbsp;&nbsp;&nbsp;&nbsp; 156 <br>&nbsp;&nbsp;&nbsp; 7.1.2 Focus on the Better Future&nbsp;&nbsp;&nbsp;&nbsp; 157 <br>&nbsp;&nbsp;&nbsp; 7.1.3 No Problem Happens All the Time; There Are Always Exceptions That Can Be Utilized&nbsp;&nbsp;&nbsp;&nbsp; 158 <br>&nbsp;&nbsp;&nbsp; 7.1.4 If It Works, Do More of It&nbsp;&nbsp;&nbsp;&nbsp; 159 <br>&nbsp;&nbsp;&nbsp; 7.1.5 If It’s Not Working, Do Something Different&nbsp;&nbsp;&nbsp;&nbsp; 160 <br>&nbsp;&nbsp;&nbsp; 7.1.6 Small Steps Can Lead to Big Changes&nbsp;&nbsp;&nbsp;&nbsp; 161 <br>&nbsp;&nbsp;&nbsp; 7.1.7 Focus on Strength and Skills&nbsp;&nbsp;&nbsp;&nbsp; 161 <br>&nbsp;&nbsp;&nbsp; 7.1.8 Understand and Trust That Each Person Is an Expert in His or Her Own Situation&nbsp;&nbsp;&nbsp;&nbsp; 162 <br>&nbsp;&nbsp;&nbsp; 7.1.9 Keep the Attitude of Not Knowing&nbsp;&nbsp;&nbsp;&nbsp; 162 <br>&nbsp;&nbsp;&nbsp; 7.1.10 Be Patient and Confident&nbsp;&nbsp;&nbsp;&nbsp; 163 <br>&nbsp;&nbsp;&nbsp; 7.1.11 The Prime Directive of Retrospectives&nbsp;&nbsp;&nbsp; 164 <br>7.2 A Solution-Focused Retrospective in Five Steps&nbsp;&nbsp;&nbsp;&nbsp; 165 <br>&nbsp;&nbsp;&nbsp; 7.2.1 Opening&nbsp;&nbsp;&nbsp;&nbsp; 165 <br>&nbsp;&nbsp;&nbsp; 7.2.2 Set Goals&nbsp;&nbsp;&nbsp;&nbsp; 167 <br>&nbsp;&nbsp;&nbsp; 7.2.3 Find Meaning&nbsp;&nbsp;&nbsp;&nbsp; 170 <br>&nbsp;&nbsp;&nbsp; 7.2.4 Initiate Action&nbsp;&nbsp;&nbsp;&nbsp; 172 <br>&nbsp;&nbsp;&nbsp; 7.2.5 Check Results&nbsp;&nbsp;&nbsp;&nbsp; 175 <br>&nbsp;&nbsp;&nbsp; 7.2.6 A Brief, Solution-Focused Retrospective&nbsp;&nbsp;&nbsp;&nbsp; 176 <br> Chapter 8&nbsp; Distributed Retrospectives&nbsp;&nbsp;&nbsp;&nbsp; 179 <br>8.1 Forms of Distributed Retrospectives&nbsp;&nbsp;&nbsp;&nbsp; 179 <br>&nbsp;&nbsp;&nbsp; 8.1.1 Multiple Distributed Teams&nbsp;&nbsp;&nbsp;&nbsp; 179 <br>&nbsp;&nbsp;&nbsp; 8.1.2 Teams with Singly Distributed Employees&nbsp;&nbsp;&nbsp;&nbsp; 183 <br>&nbsp;&nbsp;&nbsp; 8.1.3 Scattered Teams&nbsp;&nbsp;&nbsp;&nbsp; 185 <br>8.2 The Right Tools&nbsp;&nbsp;&nbsp;&nbsp; 186 <br>&nbsp;&nbsp;&nbsp; 8.2.1 Web Whiteboard&nbsp;&nbsp;&nbsp;&nbsp; 187 <br>&nbsp;&nbsp;&nbsp; 8.2.2 Stormz Hangout&nbsp;&nbsp;&nbsp;&nbsp; 188 <br>&nbsp;&nbsp;&nbsp; 8.2.3 Lino&nbsp;&nbsp;&nbsp;&nbsp; 189 <br>8.3 General Tips for Distributed Retrospectives&nbsp;&nbsp;&nbsp;&nbsp; 190 <br>&nbsp;&nbsp;&nbsp; 8.3.1 Keep It Short&nbsp;&nbsp;&nbsp;&nbsp; 190 <br>&nbsp;&nbsp;&nbsp; 8.3.2 Stay within the Timeframe&nbsp;&nbsp;&nbsp;&nbsp; 190 <br>&nbsp;&nbsp;&nbsp; 8.3.3 Use Stacking&nbsp;&nbsp;&nbsp;&nbsp; 190 <br>&nbsp;&nbsp;&nbsp; 8.3.4 Prepare the Participants&nbsp;&nbsp;&nbsp;&nbsp; 190 <br>&nbsp;&nbsp;&nbsp; 8.3.5 Use Communication Tools Effectively&nbsp;&nbsp;&nbsp;&nbsp; 191 <br>&nbsp;&nbsp;&nbsp; 8.3.6 Meet Regularly&nbsp;&nbsp;&nbsp;&nbsp; 191 <br> Chapter 9&nbsp; Alternative Approaches&nbsp;&nbsp;&nbsp;&nbsp; 193 <br>9.1 Work Retrospectives&nbsp;&nbsp;&nbsp;&nbsp; 193 <br>&nbsp;&nbsp;&nbsp; 9.1.1 Set the Stage&nbsp;&nbsp;&nbsp;&nbsp; 194 <br>&nbsp;&nbsp;&nbsp; 9.1.2 Gather Data&nbsp;&nbsp;&nbsp;&nbsp; 194 <br>&nbsp;&nbsp;&nbsp; 9.1.3 Work Phase&nbsp;&nbsp;&nbsp;&nbsp; 195 <br>&nbsp;&nbsp;&nbsp; 9.1.4 Experiences&nbsp;&nbsp;&nbsp;&nbsp; 195 <br>9.2 Fortune Cookie Retrospectives&nbsp;&nbsp;&nbsp;&nbsp; 196 <br>9.3 Powerful Questions&nbsp;&nbsp;&nbsp;&nbsp; 198 <br> Chapter 10&nbsp; Typical Problems and Pitfalls&nbsp;&nbsp;&nbsp;&nbsp; 201 <br>10.1 Poor Preparation&nbsp;&nbsp;&nbsp;&nbsp; 201 <br>10.2 A Lot of Discussions but No Results&nbsp;&nbsp;&nbsp;&nbsp; 202 <br>&nbsp;&nbsp;&nbsp; 10.2.1 Conflicting Opinions&nbsp;&nbsp;&nbsp;&nbsp; 202 <br>&nbsp;&nbsp;&nbsp; 10.2.2 Indecision&nbsp;&nbsp;&nbsp;&nbsp; 204 <br>&nbsp;&nbsp;&nbsp; 10.2.3 Lack of a Clear Time Frame&nbsp;&nbsp;&nbsp;&nbsp; 205 <br>10.3 Too Many Results&nbsp;&nbsp;&nbsp; 206 <br>10.4 Disinterest in (Further) Improvement&nbsp;&nbsp;&nbsp;&nbsp; 207 <br>&nbsp;&nbsp;&nbsp; 10.4.1 Improvements Were Never Implemented&nbsp;&nbsp;&nbsp;&nbsp; 208 <br>&nbsp;&nbsp;&nbsp; 10.4.2 Improvements Have No Effect&nbsp;&nbsp;&nbsp;&nbsp; 208 <br>&nbsp;&nbsp;&nbsp; 10.4.3 The Team Was Not Given Enough Time&nbsp;&nbsp;&nbsp;&nbsp; 209 <br>10.5 Focus on the Negative&nbsp;&nbsp;&nbsp;&nbsp; 209 <br>10.6 Focus on Factual Topics&nbsp;&nbsp;&nbsp;&nbsp; 210 <br> Chapter 11&nbsp; Change Management&nbsp;&nbsp;&nbsp;&nbsp; 215 <br>11.1 Agile Change Management&nbsp;&nbsp;&nbsp;&nbsp; 216 <br>11.2 Initiating Change Processes&nbsp;&nbsp;&nbsp;&nbsp; 217 <br>&nbsp;&nbsp;&nbsp; 11.2.1 Set the Stage&nbsp;&nbsp;&nbsp;&nbsp; 217 <br>&nbsp;&nbsp;&nbsp; 11.2.2 Gather Data&nbsp;&nbsp;&nbsp;&nbsp; 219 <br>&nbsp;&nbsp;&nbsp; 11.2.3 Generate Insights&nbsp;&nbsp;&nbsp;&nbsp; 220 <br>&nbsp;&nbsp;&nbsp; 11.2.4 Next Experiments&nbsp;&nbsp;&nbsp;&nbsp; 221 <br>&nbsp;&nbsp;&nbsp; 11.2.5 Closing&nbsp;&nbsp;&nbsp;&nbsp; 223 <br>11.3 Accompanying Change Processes&nbsp;&nbsp;&nbsp;&nbsp; 224 <br>&nbsp;&nbsp;&nbsp; 11.3.1 Set the Stage&nbsp;&nbsp;&nbsp;&nbsp; 224 <br>&nbsp;&nbsp;&nbsp; 11.3.2 Check Hypotheses&nbsp;&nbsp;&nbsp;&nbsp; 224 <br>&nbsp;&nbsp;&nbsp; 11.3.3 Gather Data&nbsp;&nbsp;&nbsp;&nbsp; 225 <br>&nbsp;&nbsp;&nbsp; 11.3.4 Generate Insights&nbsp;&nbsp;&nbsp;&nbsp; 225 <br>&nbsp;&nbsp;&nbsp; 11.3.5 Define Next Experiments&nbsp;&nbsp;&nbsp;&nbsp; 226 <br>&nbsp;&nbsp;&nbsp; 11.3.6 Closing&nbsp;&nbsp;&nbsp;&nbsp; 228 <br> Index&nbsp;&nbsp;&nbsp;&nbsp; 231 <br> <br> <br> <br>

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