<p> Introduction xxix</p> <p><strong>Part I: Project Management Concepts</strong></p> <p><strong>Chapter 1 Project Characteristics, Methodologies, and Frameworks 3</strong></p> <p> “Do I Know This Already?” Quiz 3</p> <p> Foundation Topics 7</p> <p> Characteristics of a Project 7</p> <p> Methodologies and Frameworks Used in IT Projects 10</p> <p> Exam Preparation Tasks 31</p> <p> Review All Key Topics 31</p> <p> Complete Tables and Lists from Memory 32</p> <p> Define Key Terms 32</p> <p> Review Questions 33</p> <p><strong>Chapter 2 Team and Resource Management 37</strong></p> <p> “Do I Know This Already?” Quiz 38</p> <p> Foundation Topics 41</p> <p> Organizational Structures 41</p> <p> Resource Life Cycle 45</p> <p> Resource Types and Criticality 48</p> <p> Gap Analysis 52</p> <p> Team Performance Considerations 54</p> <p> Roles and Responsibilities 56</p> <p> Exam Preparation Tasks 63</p> <p> Review All Key Topics 63</p> <p> Define Key Terms 65</p> <p> Review Questions 65</p> <p><strong>Chapter 3 Change Control Process Throughout the Project Life Cycle 69</strong></p> <p> “Do I Know This Already?” Quiz 70</p> <p> Foundation Topics 73</p> <p> Project-Specific Change Control 73</p> <p> Project Change Management 81</p> <p> Exam Preparation Tasks 99</p> <p> Review All Key Topics 99</p> <p> Define Key Terms 100</p> <p> Review Questions 101</p> <p><strong>Chapter 4 Risk and Issue Management 105</strong></p> <p> “Do I Know This Already?” Quiz 106</p> <p> Foundation Topics 109</p> <p> Overview of Risk Management 109</p> <p> General Risks 111</p> <p> Risk Analysis 114</p> <p> Common Risk Responses 121</p> <p> Roles and Responsibilities 126</p> <p> Overview of Issue Management 129</p> <p> Exam Preparation Tasks 134</p> <p> Review All Key Topics 134</p> <p> Define Key Terms 135</p> <p> Review Questions 136</p> <p><strong>Chapter 5 Schedule Development and Management 141</strong></p> <p> “Do I Know This Already?” Quiz 142</p> <p> Foundation Topics 145</p> <p> Overview of Project Schedule Development 145</p> <p> Story Estimation/Story Points 149</p> <p> Upcoming Milestones and Activity Identification 151</p> <p> Sequencing 152</p> <p> Resource Loading 154</p> <p> Estimating Techniques 155</p> <p> Schedule Baselining 161</p> <p> Schedule Maintenance 162</p> <p> Revise Baseline vs. Rebaseline 167</p> <p> Exam Preparation Tasks 168</p> <p> Review All Key Topics 168</p> <p> Define Key Terms 169</p> <p> Review Questions 169</p> <p><strong>Chapter 6 Quality, Cost, and Performance Management 175</strong></p> <p> “Do I Know This Already?” Quiz 175</p> <p> Foundation Topics 179</p> <p> Overview of Quality, Cost, and Performance Management 179</p> <p> Key Performance Indicators and Objectives and Key Results 179</p> <p> Cost and Schedule Performance 181</p> <p> Verification and Validation 189</p> <p> Sprint Review 189</p> <p> Retrospective/Lessons Learned 190</p> <p> Audits and Inspections 191</p> <p> Test Plan and Testing Cycles 193</p> <p> Post-Implementation Support/Warranty Period 194</p> <p> Service Level Agreement 194</p> <p> Exam Preparation Tasks 195</p> <p> Review All Key Topics 195</p> <p> Define Key Terms 196</p> <p> Review Questions 196</p> <p><strong>Chapter 7 Communication and Meeting Management 201</strong></p> <p> “Do I Know This Already?” Quiz 202</p> <p> Foundation Topics 206</p> <p> Assess Methods of Communication 206</p> <p> Develop Communication Platforms/Modalities 209</p> <p> Manage Project Communication 210</p> <p> Control Project Communication 216</p> <p> Meeting Roles 218</p> <p> Meeting Tools 219</p> <p> Meeting Types 221</p> <p> Exam Preparation Tasks 226</p> <p> Review All Key Topics 226</p> <p> Define Key Terms 227</p> <p> Review Questions 227</p> <p><strong>Chapter 8 Project Procurement and Vendor Selection 231</strong></p> <p> “Do I Know This Already?” Quiz 231</p> <p> Foundation Topics 235</p> <p> Resource Procurement Overview 235</p> <p> Resource Procurement Methods 236</p> <p> Exploratory Documents 238</p> <p> Vendor Evaluation Techniques 240</p> <p> Contract Considerations and Types 245</p> <p> Exam Preparation Tasks 254</p> <p> Review All Key Topics 254</p> <p> Define Key Terms 255</p> <p> Review Questions 255</p> <p><strong>Part II: Project Life Cycle Phases</strong></p> <p><strong>Chapter 9 Project Life Cycles, Discovery/Concept Preparation Phase, and Initiating Phase Activities 259</strong></p> <p> “Do I Know This Already?” Quiz 260</p> <p> Foundation Topics 263</p> <p> The Project Life Cycle 263</p> <p> Discovery Phase Activities 266</p> <p> Initiating Phase Activities 271</p> <p> Exam Preparation Tasks 283</p> <p> Review All Key Topics 283</p> <p> Define Key Terms 284</p> <p> Review Questions 285</p> <p><strong>Chapter 10 Planning Phase Activities 289</strong></p> <p> “Do I Know This Already?” Quiz 290</p> <p> Foundation Topics 295</p> <p> Plan the Project Scope 295</p> <p> Define Units of Work 297</p> <p> Develop a Project Schedule 297</p> <p> Plan Resource Management 299</p> <p> Determine Budget Considerations 301</p> <p> Develop a Quality Assurance Plan 302</p> <p> Plan Risk Management 303</p> <p> Plan Project Communication 305</p> <p> Develop a Project Management Plan 308</p> <p> Develop a Transition/Release Plan 313</p> <p> Operational Training 314</p> <p> Go Live 314</p> <p> Operational Handoff 314</p> <p> Audience Tailoring 315</p> <p> Exam Preparation Tasks 315</p> <p> Review All Key Topics 315</p> <p> Define Key Terms 316</p> <p> Review Questions 317</p> <p><strong>Chapter 11 Executing Phase Activities 321</strong></p> <p> “Do I Know This Already?” Quiz 321</p> <p> Foundation Topics 325</p> <p> Execute Tasks According to the Project Management Plan 325</p> <p> Monitor and Control Project Work 325</p> <p> Manage Vendors 326</p> <p> Conduct Project Meetings and Updates 327</p> <p> Tracking/Reporting 327</p> <p> Update the Project Budget 329</p> <p> Update the Project Timeline 330</p> <p> Manage Conflict 330</p> <p> Coordinate a Phase-Gate Review 336</p> <p> Implement Organizational Change Management 336</p> <p> Exam Preparation Tasks 342</p> <p> Review All Key Topics 342</p> <p> Define Key Terms 342</p> <p> Review Questions 343</p> <p><strong>Chapter 12 Closing Phase Activities 347</strong></p> <p> “Do I Know This Already?” Quiz 348</p> <p> Foundation Topics 352</p> <p> Project Evaluation 352</p> <p> Deliverable Validation 352</p> <p> Contract Closure 353</p> <p> Access Removal 353</p> <p> Resource Release 354</p> <p> Project Closure Meeting 354</p> <p> Project Closeout Report 355</p> <p> Stakeholder Feedback Collection 355</p> <p> Documentation Archival 356</p> <p> Budget Reconciliation 356</p> <p> Rewards and Celebration 357</p> <p> Project Sign-Off 357</p> <p> Exam Preparation Tasks 358</p> <p> Review All Key Topics 358</p> <p> Define Key Terms 358</p> <p> Review Questions 359</p> <p><strong>Part III: Project Tools and Documentation</strong></p> <p><strong>Chapter 13 Project Management Tools 363</strong></p> <p> “Do I Know This Already?” Quiz 363</p> <p> Foundation Topics 367</p> <p> Tracking Charts and Diagrams 367</p> <p> Project Management Tools 374</p> <p> Scheduling and Ticketing/Case Management Tools 383</p> <p> Communication Tools 385</p> <p> Collaboration Tools 389</p> <p> Documentation and Office Production Tools 392</p> <p> Exam Preparation Tasks 393</p> <p> Review All Key Topics 393</p> <p> Define Key Terms 394</p> <p> Review Questions 395</p> <p><strong>Chapter 14 Quality and Performance Charts 399</strong></p> <p> “Do I Know This Already?” Quiz 399</p> <p> Foundation Topics 403</p> <p> Histogram 403</p> <p> Pareto Chart 404</p> <p> Run Chart 405</p> <p> Scatter Diagram 406</p> <p> Fishbone/Ishikawa Diagram 408</p> <p> Control Chart 409</p> <p> Burnup/Burndown Charts 410</p> <p> Velocity Chart 411</p> <p> Decision Tree 412</p> <p> Exam Preparation Tasks 413</p> <p> Review All Key Topics 413</p> <p> Define Key Terms 414</p> <p> Review Questions 415</p> <p><strong>Part IV: IT and Governance</strong></p> <p><strong>Chapter 15 Environmental, Social, and Governance (ESG) Factors and Compliance, Data Security, and Privacy Considerations 419</strong></p> <p> “Do I Know This Already?” Quiz 420</p> <p> Foundation Topics 424</p> <p> Environmental, Social, and Governance (ESG) Factors 424</p> <p> Corporate IT Security Policies and Restrictions 427</p> <p> Physical Security 429</p> <p> Operational Security 431</p> <p> Digital Security 432</p> <p> Data Security 434</p> <p> Data Confidentiality 439</p> <p> Impact of Compliance and Privacy Considerations on Project Management 442</p> <p> Legal and Regulatory Impacts 443</p> <p> Exam Preparation Tasks 445</p> <p> Review All Key Topics 445</p> <p> Define Key Terms 447</p> <p> Review Questions 447</p> <p><strong>Chapter 16 Foundational IT Concepts and Operational Change Control for IT Project Management 451</strong></p> <p> “Do I Know This Already?” Quiz 451</p> <p> Foundation Topics 454</p> <p> Infrastructure 454</p> <p> Cloud Models 456</p> <p> Software 459</p> <p> Enterprise Resource Planning 459</p> <p> IT Infrastructure Change Control 462</p> <p> Software Change Control 464</p> <p> Cloud Versus On-Premises Change Control 465</p> <p> Continuous Integration/Continuous Deployment (CI/CD) Process 465</p> <p> Tiered Architecture in Software Development 466</p> <p> Exam Preparation Tasks 468</p> <p> Review All Key Topics 468</p> <p> Define Key Terms 468</p> <p> Review Questions 469</p> <p><strong>Part V: Getting Ready for the Exam</strong></p> <p><strong>Chapter 17 Final Preparation 473</strong></p> <p> Take Advantage of the Tools in This Book 473</p> <p> Practice with Pearson Test Prep 474</p> <p> Ready, Set, Test! 475</p> <p><strong>Appendix A Answers to the “Do I Know This Already?” Questions and Review Quizzes 477</strong></p> <p><strong>Appendix B Master Table of Project Management Artifacts, Documents, and Plans 511</strong></p> <p><strong>Glossary 515</strong></p> <p> </p> <p>Online Elements</p> <p><strong>Appendix C Memory Tables</strong></p> <p><strong>Appendix D Memory Tables Answers</strong></p> <p>TOC, 9780138074425, 7/27/23</p>