Online Dispute Resolution for Business: B2B, E–Com E–Commerce, Consumer, Employment, Insurance & Other Commercial Conflicts

Preface.
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<br /> Introduction.
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<br /> Part I: What Is ODR?
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<br /> 1. Overview.
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<br /> 2. How ODR Works.
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<br /> 3. Advantages of ODR.
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<br /> Part II: ODR and Business.
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<br /> 4. ODR: Essential to E–Commerce.
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<br /> 5. Providing Online Redress: ODR and B2C E–Commerce.
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<br /> 6. A Well–Lighted Place: ODR and B2B E–Commerce.
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<br /> 7. Maximizing Efficiency:How ODR Can Help the Insurance Industry.
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<br /> 8. ODR and Employment: Resolving Workplace Disputes Online.
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<br /> 9. Electronic Democracy: ODR and Government.
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<br /> 10. Confidentiality and Privacy:Health Care and Finance.
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<br /> 11. Building a Global Justice System: ODR and Transboundary Disputes.
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<br /> 12. Other Applications of ODR.
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<br /> Part III: Designing Effective ODR for Business: Envisioning the Fourth Party.
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<br /> 13. Key Considerations: Designing ODR for People, Not Machines.
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<br /> 14. Designing the Platform: Technology.
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<br /> 15. Defining the Process: Setting Standards of Practice.
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<br /> 16. Frequently Asked Questions (FAQs).
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<br /> 17. Conclusion.
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<br /> Appendix.
<br />
<br /> Notes.
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<br /> Suggested Reading.
<br />
<br /> Index.
<br />
<br /> About the Author.