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In modern business, the availability of up-to-date and secure information is critical to a company's competitive edge and marketing drive. Unfortunately, traditional business studies and classical economics are unable to provide the necessary analysis of such contemporary issues as information technology and knowledge management. Meer
As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enabling you to gain and retain a competitive edge for your company. Meer
"The book is highly readable, informative, thought provoking, and educational. …At every stage, Walker challenges the reader to move away from conventional supply chain thinking to a broader-view, highly concise approach that focuses on the organization's objectives. Meer
Marketing Planning in a Total Quality Environment is a how-to book designed for the marketing practitioner. It provides detailed information on how to prepare and implement a marketing plan based in a total quality environment. Meer
The IT Regulatory and Standards Compliance Handbook provides comprehensive methodology, enabling the staff charged with an IT security audit to create a sound framework, allowing them to meet the challenges of compliance in a way that aligns with both business and technical needs. Meer
Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. Meer
Collaborative manufacturing is an interactive process with great potential, but without the direct input of the plant floor systems information, a significant piece of the management process is not available for consideration. Meer
Software Engineering Techniques Applied to Agricultural Systems presents cutting-edge software engineering techniques for designing and implementing better agricultural software systems based on the object-oriented paradigm and the Unified Modeling Language (UML). Meer
This is the first book to offer a complete spectrum of the role that operations research has played and can play in the improvement of North American freight railroads. Meer
This is a book about infrastructure networks that are intrinsically nonlinear. The networks considered range from vehicular networks to electric power networks to data networks. Meer
This book attempts to create awareness about the UN-MDGs and how various ICT can be harnessed to appeal to different demographics. Current empirical evidence suggests that MDG awareness is relatively low particularly in developed countries, and that the levels of MDG awareness vary considerable across socioeconomic variables or demographics from United Nations perspective. Meer
As optimization researchers tackle larger and larger problems, scale interactions play an increasingly important role. One general strategy for dealing with a large or difficult problem is to partition it into smaller ones, which are hopefully much easier to solve, and then work backwards towards the solution of original problem, using a solution from a previous level as a starting guess at the next level. Meer
Metaheuristics have been a very active research topic for more than two decades. During this time many new metaheuristic strategies have been devised, they have been experimentally tested and improved on challenging benchmark problems, and they have proven to be important tools for tackling optimization tasks in a large number of practical applications. Meer
Analysis, assessment, and data management are core tools required for operation research analysts. The April 2011 conference held at the Helenic Military Academy addressed these issues with efforts to collect valuable recommendations for improving analysts’ capabilities to assess and communicate the necessary qualitative data to military leaders. Meer
Matrix-analytic and related methods have become recognized as an important and fundamental approach for the mathematical analysis of general classes of complex stochastic models. Meer
In today's high-technology world, with flourishing e-business and intense competition at a global level, the search for the competitive advantage has become a crucial task of corporate executives. Meer
This book discusses a system for extending lean manufacturing across the entire supply chain. It is divided into three parts: planning and analysis of the lean extended value stream, implementation of a lean supply chain and sustaining and continuously improving the lean extended value chain. Meer
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