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Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one’s own home front. Meer
How Can Reliability Analysis Impact Your Company’s Bottom Line?
While reliability investigations can be expensive, they can also add value to a product that far exceeds its cost. Meer
This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers. Meer
Clausewitz Talks Business: An Executive's Guide to Thinking Like a Strategist distills the wisdom of Carl von Clausewitz's monumental 1832 classic On War—considered by many eminent scholars as the most distinguished Western work on war ever written. Meer
Organizations increasingly need to deal with unstructured processes that traditional business process management (BPM) suites are not designed to deal with. Meer
Global Logistics Management focuses on the evolution of logistics in the last two decades, and highlights recent developments from a worldwide perspective. Meer
This text explains just how and why the best-of-class pump users are consistently achieving superior run lengths, low maintenance expenditures and unexcelled safety and reliability. Meer
Competitive Innovation and Improvement: Statistical Design and Control explains how to combine two widely known statistical methods—statistical design and statistical control—in a manner that can solve any business, government, or research problem quickly with sustained results. Meer
An eternal dilemma for all organizations, and one that a considerable portion of management schools are set up to address, is how to become and stay competitive. Meer
Risk is everywhere, in everything we do. Realizing this fact, we all must try to understand this "risk" and if possible to minimize it. This book expands the conversation beyond failure mode and effects analysis (FMEA) techniques. Meer
A reference for those working at the interface of operations planning and optimization modeling, Operations Planning: Mixed Integer Optimization Models blends essential theory and powerful approaches to practical operations planning problems. Meer
If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrated IT Performance Management is the perfect book for you. Meer
The Lean Anthology: A Practical Primer in Continual Improvement presents operations management case studies that illustrate a Lean process improvement journey. Meer
Consider a Viable and Cost-Effective Platform for the Industries of the Future (IOF)
Benefit from improved safety, performance, and product deliveries to your customers. Meer
Everyone has heard the phrase about doing twice the work in half the time, but instead of focusing only on time, this book focuses on driving increased output with consistently less input. Meer
The Lean Expert: Educating and Elevating Lean Practitioners Throughout Your Organization outlines a method that can help organizations engage associates and empower them to achieve "expert status" in the nine core principles of Lean. Meer
Become part of the solution to climate change and learn how you can reduce the carbon footprint and increase the sustainability of your IT systems. Learn how to ensure new equipment is as power efficient, sustainable, and repairable as possible. Meer
This book provides all you need to find data from external sources and load and transform that data into Power BI where you can mine it for business insights and a competitive edge. Meer
This book introduces readers to the many variables and constraints involved in planning and scheduling complex systems, such as airline flights and university courses. Meer
Explore the serverless world using Amazon Web Services (AWS) and develop various architectures, including those for event-driven and disaster recovery designs. Meer
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