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Keep them coming back for more
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. Meer
You’ll wonder how you ever managed without it…
Every manager wants to be brilliant, to be the best they can be, to be successful and respected and to do the right thing in the right situation. Meer
‘Practical, concise and full of tips that every manager needs to know, The Financial Times Guide to Management provides a powerful guide for leaders at every level. Meer
Essentials of Management Science
Morten Helbaek & Brock McLellan
So, you’re taking a course in management science - or operations research - and it’s a challenge. Meer
‘It’s a fascinating subject – and a fascinating book. Without doubt, it’s one of the best guides on business writing available today, expertly written and with clear, understandable guidance throughout. Meer
As is often the case, the preface is the last task to be finished during the preparation of a large volume such as you are now holding. The first task, obtaining approval for a symposium on the industrial applications, now seems a long time ago. Meer
Managing Change in Organizations – now in its 6th edition - provides a practical and thorough overview of how effective change can be achieved in organizations. Meer
The task-focused, results-oriented guide to leading a team
The Financial Times Essential Guide to Leading Your Team:
Explains how teams develop and why your role is crucial Provides a detailed plan to help you lead with confidence Shows you how to put a team together and how to help them achieve better results Gives you clear benchmarks: how to set goals; monitor and improve performance; motivate and develop the team Includes checklists and a personal action plan to help you assess your own development needs
With advice that is instantly applicable, for any manager or leader at every level and across all sizes of organisation, this is the one guide you can’t do without. Meer
'A very valuable resource for busy leaders to dip in and out of as time allows.'
- Dr Mark Pegg, Chief Executive, Leadership Foundation for Higher Education
'Clear and concise with great anecdotes and oozing with experience. Meer
‘Mind Maps are indispensable in the business world. I recommend this book to all business people.’
Nicky Oppenheimer, Chairman, De Beers
‘Buzan shows corporate executives how to hotwire their creative energies. Meer
And that's exactly what management experts Peg Thoms and Jim Fairbank deliver: The Daily Art of Management is the mentor at a manager's shoulder, full of excellent advice and encouragement. Meer
We've all got one; even the best ones aren't always easy to get on with; the worst ones can make life hell. Bosses. It's time to manage them back.
How to Manage your Boss
is the user's guide to getting the best from your manager. Meer
‘This is the best kind of “how-to” book. It gives you insights as well as techniques, helping you to understand how people listen, how to connect with your audience and how to be compellingly persuasive. Meer
In a world of increasingly sophisticated consumer expectations and demands, innovation is central to the success and growth of any organisation, and is recognised as a source of vitality and competitive advantage. Meer
Ledarskap i organisationerkan beskrivas som en grundbok i ledarskap pΣ avancerad nivΣ. I termer av bredd och djup ™r det en unik tematisering och sammanst™llning av forskningsl™get inom ledarskap. Meer
‘Shines a powerful light on to the dilemmas leaders struggle with and shows you how to develop as a better leader.’
Professor Clive Morton, OBE, Middlesex University Business School
‘Offers new ways of thinking to help you resolve common leadership dilemmas and adopt habits that will get you results. Meer
CREATE POWERFUL WORKING RELATIONSHIPS AND BECOME A MORE INFLUENTIAL LEADER
Creating effective working relationships is one of the most powerful ways to get things done at work. Meer
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